Technical Support Services Refund Policy
Purpose
Our technical support services are designed to provide you with expert assistance to resolve your technical issues efficiently. We strive to deliver high-quality support, but we understand that sometimes our services may not meet your expectations. This refund policy outlines the conditions under which we will issue refunds for our technical support services.
Refund Eligibility
- Full Refund: If we are unable to resolve your technical issue within a reasonable timeframe (typically 5 business days), you are eligible for a full refund of the service fee.
- Partial Refund: If we are able to partially resolve your issue but cannot fully resolve it due to factors outside our control (e.g., hardware or software limitations), we will offer a partial refund proportional to the extent of the resolution.
- No Refund: If we are able to fully resolve your technical issue, no refund will be issued.
Refund Process
To initiate a refund, please contact our customer support team via email at support@zettabyte.co or through our website’s contact form. Please provide your order number, a detailed description of the issue, and the reason for the refund request.
Refund Timeline
- Refund Request: Refund requests must be submitted within 7 days of the service completion date.
- Refund Processing: Refunds will be processed within 3-5 business days of receiving the refund request.
Additional Terms
- Service Cancellation: If you cancel your technical support service request before our team begins working on your issue, a full refund will be issued.
- Misuse or Abuse: If we determine that our services were misused or abused, no refund will be issued.
Communication
We will communicate with you via email regarding the status of your refund request. Please ensure that your email address is valid and that you check your email regularly for updates.
Changes to This Policy
We reserve the right to modify this refund policy at any time. Any changes will be posted on our website and will apply to all services provided after the effective date of the change.
Effective Date
This refund policy is effective as of July, 1, 2024 and applies to all technical support services provided by Zettabyte Systems, LLC. By using our technical support services, you acknowledge that you have read, understood, and agree to the terms of this refund policy. This refund policy aims to provide a clear and customer-centric approach to handling refunds for technical support services. It outlines the eligibility criteria, the refund process, and the timeline for refunds, ensuring transparency and fairness for both the customer and the service provider.